Terms of Use

Welcome to SILENTWORLDAPPAREL.com online. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at SILENTWORLDAPPAREL.com.

1 – General
You can shop our product through our online shop. If you have any questions please contact our customer service for help at [email protected]. All merchandise remains our property until payment is fulfilled. Any attempts of fraud will be reported to the police. SILENTWORLDAPPAREL.com reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout are accepted. SILENTWORLDAPPAREL.com holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes.

2 – Shipping & Delivery
All shipments are sent by Canada Post standard delivery by default. The order will be sent to the address entered during checkout. The shipping country is chosen at checkout. All prices, currencies, taxes, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. SILENTWORLDAPPAREL.com will dispatch the approved orders as quickly as possible and in the order that they have been received.

a. Shipping destinations and shipping fees
Estimated delivery time is dependent on final destination and delivery method chosen.
Shipping fees specified in CANADIAN DOLLAR (CDN) will be displayed in checkout before the final payment step. Please note that these vary depending on the weight of the package.

Our shipping fees are approximately
– Within Canada – Free for most items.
– USA – Free for most items with minimum $50.00 order
– Non-USA/Canada countries -$15 CDN & up

3 – Payment
You have the following options:
– Stripe (Visa/Mastercard/American Express & Discover)
– Square (Visa/Mastercard/American Express & Discover) (Local customers only)
– COD for local customers in the Comox Valley, British Columbia,
– Interact E-Transfer Payments

When using credit card payment method, you pay immediately at checkout. All information concerning your credit card is encrypted and secured. All credit card information is handled via Stripe and SILENTWORLDAPPAREL.com at no time has access to your credit card information. SILENTWORLDAPPAREL.com reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. SILENTWORLDAPPAREL.com can also request alternative methods for address confirmation by mail sent to the invoice address before your order is delivered.

4 – Returns and Exchanges

Although we strive to make every order an enjoyable one for our customers, sometimes we get it wrong. If you have any issues with any item you purchase from SILENTWORLDAPPAREL.com, please contact us at [email protected]. Any exchanges/refund requests must be authorized by SILENTWORLDAPPAREL.com before item can be sent back within 14 days of item receipt.

On all exchanges (new color/new size,) you (customer) pay shipping to return it to us (SILENTWORLDAPPAREL.com), and when we receive it, we’ll cover the replacements shipping back to you. Items must be in new, un-used condition with any labels or tags intact. If defective, please contact us to arrange a return/replacement.
Please note: Due to different computer monitors/calibrations, colors may vary slightly from photos on website.
We do not provide refunds/exchanges due to color variations. Also since every image is applied by hand, the exact position, size of image and placement may vary slightly as well. Please note that garments worn by mock up image models due not reflect actual garment we use. They are for visual aide of the design.

5 – Security
All information concerning your credit card is encrypted and secured. Most web browsers use a lock symbol or the guide https:// to show that the page you are visiting is secured. SILENTWORLDAPPAREL.com co-operates with STRIPE for authorization of credit card payments/refunds. We will not give or sell your personal information to third-parties without your permission.

a. Applicable law
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Canadian law. SILENTWORLDAPPAREL.com may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

b. Ownership of right
All rights, including copyrights at silentworldapparel.com remain with SILENTWORLDAPPAREL.com and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

c. Privacy Policy
The personal information you forward to SILENTWORLDAPPAREL.com will only be used in order to fulfill the undertakings SILENTWORLDAPPAREL.com have and to assure you the best service. SILENTWORLDAPPAREL.com will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. SILENTWORLDAPPAREL.com assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from silentworldapparel.com, please send an email to [email protected].

6 – Force majeure
In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances SILENTWORLDAPPAREL.com will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs SILENTWORLDAPPAREL.com will make every attempt to relay this information to you.